💎 JLONTAI BEAUTY — FAQS (Frequently Asked Questions)
✨ Welcome to Jlontai Beauty!
We’re so happy you’re here. Below you’ll find answers to our most common questions about shipping, products, and orders. If you don’t see your question listed, feel free to reach out — we’re always happy to help!
🛍️ Orders & Processing
Q: How long does it take for my order to ship?
A: Orders are processed and shipped within 7–10 business days (excluding weekends and holidays). You’ll receive an email with tracking details once your order is confirmed and processing.
Q: Can I cancel or change my order?
A: Orders can be canceled or changed within 24 hours of purchase. After that, your order may already be in processing and cannot be modified.
🚚 Shipping
Q: What carrier do you use?
A: We currently ship all orders through USPS.
Q: What if my order is lost or damaged during shipping?
A: If your package is lost or damaged, please file a claim directly with USPS.
Jlontai Beauty is not responsible for lost or damaged packages once they’ve been shipped.
Q: Do you offer local pickup or drop-off?
A: Yes! Local pickup or drop-off is available if we’re in the area.
A small fee applies for drop-offs — just write “drop off” in the order comments if you’d prefer that option.
💋 Products & Ingredients
Q: Are your products handmade?
A: Yes! Most Jlontai Beauty products are handmade with love using natural and vegan-friendly ingredients.
Our Lip and Eye Patches are not handmade, but are hand-selected for quality and included for purchase on our site.
Q: Are your products vegan or cruelty-free?
A: Many of our products are vegan, and all are cruelty-free. We never test on animals.
Q: Do you make custom products?
A: Absolutely! If you’d like something special, please email [email protected] or text (703) 493-0552 (text only) with your request. We’ll do our best to create it for you.
🧴 Men’s Collection
Q: What’s included in the “Just For Him” Set?
A: The Just For Him Beard Kit includes:
Face wash, face scrub, beard mist, beard oil, beard balm, body oil, and body/foot butter — everything he needs to stay fresh, confident, and well-groomed.
💌 Returns & Exchanges
Q: Can I return or exchange an item?
A: Due to hygiene and safety standards, all sales are final.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at [email protected] with a photo and your order number.
📞 Contact Us
If you ever have questions, need help with your order, or just want product recommendations — we’re happy to assist!
📧 Email: [email protected]
📱 Text (only): (703) 493-0552
💖 Thank you so much for supporting Jlontai Beauty!
Your trust and love mean everything to us. Every order, every share, and every kind word helps our small business grow — and we couldn’t do it without you.
— With love,
The Jlontai Beauty Team