🤝 Return & Refund Policy — Jlontai
At Jlontai, we take pride in the quality of our products. Please review our policy carefully before placing your order.
🚫 All Sales Are Final:
- All sales are final.
- We do not accept returns, exchanges, or refunds
✅ Exceptions (Our Responsibility Only):
Refunds or replacements will only be considered if:
- The item received is defective
- You received the incorrect item
⏰ Reporting an Issue:
- Issues must be reported within 48 hours of delivery.
- Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item(s)
📦 Shipping & Carrier Responsibility:
Once an order has shipped, Jlontai is not responsible for lost, stolen, or damaged packages.
For lost, stolen, or damaged items, customers must file a claim directly with USPS or UPS, depending on the carrier used.
Shipping delays and carrier handling issues are outside of our control.